Year-to-Date November 2020
| Total No. of Claims Validations | 105,883 |
| Ave. No. of Claims Per Month | 9,626 |
| Ave. No. of Claims Per Day | 438 |
| Ave. No. of Claims Per PO | 1,431 |
| Ave. No. of Claims Per PO Staff (per Month) | 25 |
| Ave. No. of Claims Per Claims Processor (per Month) | 79 |
| 1-3-5 Day Target on Claims Settlement (Member) | 98.27% |
| 1-3-5 Day Target on Claims Settlement (Dependents) | 98.26% |
| 8-24 Hour Strategy Target on Claims Settlement (Member) | 95.49% |
| 8-24 Hour Strategy Target on Claims Settlement (Dependents) | 95.74% |
Top 10 Causes of Death
| 1 | Heart Related | 35.33% |
| 2 | Cancer | 11.19% |
| 3 | Pneumonia | 7.95% |
| 4 | Diabetes | 6.81% |
| 5 | Renal Failure/ Disease | 5.68% |
| 6 | Accident | 3.52% |
| 7 | Respiratory Failure | 2.41% |
| 8 | Pulmonary Disease | 2.22% |
| 9 | Fetal Death | 2.16% |
| 10 | Tuberculosis | 2.03% |