Surveys showed that the products and services of CARD MBA have been rated as number one in terms of client satisfaction. Members were saying that they joined CARD and not other microfinance institutions because of the benefits that can be derived from MBA.
CARD MBA has been able to meet a specific demand of client-members for insurance in case of death to cover burial expenses, to repay the loan in case of death of a member-borrower, and provident fund or retirement savings for old age. There has been a high level of satisfaction for these products (Basic Life Insurance Program, Loan Redemption Plan, Retirement Fund, Golden Life Insurance Program, Family Security Plan, Remitter Protek Plan, Acci Plan) provided by the Association. Responsiveness to members’ needs is high. For example, in the case of Life Insurance, death claims are paid even before burial as long as all necessary documents are complete and submitted for validation.
Meanwhile, health insurance and educational assistance are the two demands that are still unmet but actuarial studies are already underway to determine their feasibility.
Mass Wedding is also a welcome service to them because the children of members with live-in partners were legitimized and became their legal dependents. It is CARD MBA’s way of initiating a moral recovery program in the community where it operates.